Last updated: 30 July 2026
Buzzozo Ltd ("Buzzozo", "we", "us") is a digital marketing agency registered in England & Wales. Contact: hello@buzzozo.com, 020 3282 5353.
Plans are fully managed: we handle website updates, keyword and content changes, campaign management and routine maintenance as part of your plan scope. Work beyond the agreed scope is quoted separately before we do it.
If, in your first 90 days on a paid plan, we do not deliver measurable improvement on the metrics agreed at kickoff (such as reviews, captured leads or visibility), we will continue working at no additional monthly fee until we do. The guarantee requires that you provide reasonable access, approvals and cooperation during the period. It covers our service fees, not third-party ad spend.
Content you supply remains yours. Our tools, platforms, processes and know-how remain ours. On an active plan you have a licence to use everything we build for you for your business.
Where we provide reputation services we use lawful, legitimate methods such as removal requests, suppression through positive content, and platform policy processes. We cannot guarantee removal of content controlled by third parties, and we will always be honest with you about what is realistic.
Nothing in these terms limits liability that cannot be limited by law. Otherwise, our total liability to you in any 12-month period is limited to the fees you paid us in that period. We are not liable for indirect losses, or for the actions of third-party platforms such as Google or Meta.
Marketing outcomes depend on many factors outside anyone's control, including competition, market conditions, platform algorithms, your pricing and your service quality. Except for the express commitments in these terms (such as the 90-day guarantee, whose sole remedy is continued work at no additional fee), we do not promise any specific ranking, traffic level, lead volume or revenue figure. Any examples, case studies or testimonials describe particular situations; your results will differ. Services are otherwise provided "as is" to a professional standard.
Google, Meta, OpenAI, WhatsApp and similar platforms change their products, policies and algorithms without notice. We are not responsible for their decisions, including account suspensions, ranking changes, price changes or removal of features, though we will always work with you to adapt.
You agree to indemnify Buzzozo Ltd against claims, losses and costs arising from: content, products or services you supply or sell; instructions you give us; your breach of these terms; or your violation of any law or third-party right. This includes claims that content you asked us to publish infringes someone's rights.
Neither party is liable for delay or failure caused by events beyond reasonable control, including outages of third-party infrastructure, natural events, or government action.
Where your services include access to BuzzozoHub, we grant you a non-exclusive, non-transferable licence to use the platform for your own business while your account is active. You are responsible for the accuracy and lawfulness of the data you store, for obtaining any consents needed to contact your customers (including consent for text messages and marketing), and for keeping your login credentials and team access secure. You must not misuse the platform, attempt to access other accounts, resell access, or copy, reverse engineer or extract the software or its design.
Messaging and calls. Texts, emails and AI-answered calls sent or handled through the platform are sent on your behalf and in your name. You must honour opt-outs (the platform enforces STOP automatically) and comply with applicable marketing law. Charges from misuse, including carrier penalties, are your responsibility.
Usage allowances and credits. Plans include monthly allowances for texts, AI voice minutes and AI chats. Additional credits can be purchased in the platform; purchased credits do not expire while your account is active and are non-refundable except where required by law. When allowances and credits are exhausted, the affected features pause until topped up; inbound calls continue to be answered.
AI features. AI-generated content (drafts, summaries, suggestions, automated replies) is provided as assistance only and may contain errors. You are responsible for reviewing AI output before relying on it or sending it to customers.
Your data. Your customer data remains yours. We process it only to provide the platform, as described in our Privacy Policy, and on closure of your account will make an export available on request before deletion, subject to legal retention duties.
Availability. We aim to keep the platform available at all times but do not guarantee uninterrupted operation, and may perform maintenance or updates, including feature changes, at any time. We are not liable for losses caused by third-party service outages (for example messaging carriers or payment providers).
If any clause of these terms is found unenforceable, the rest remain in force. These terms are the entire agreement between us regarding the services and supersede prior discussions. You may not assign your agreement without our consent. A failure to enforce any right is not a waiver of it. We may update these terms; material changes will be notified to active clients. These terms are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction.
