Before a guest books
Answer approved questions about parking, breakfast times, pets and your facilities. If the answer depends on a particular room or date, collect the question for reception.
AI for hotels.
More time for the guest in front of you.
AI for hotels supports reception with routine enquiries, guest-message drafts and review replies, using information your team approves. Buzzozo sets up the website assistant and agrees where it hands over to staff. Your people review drafts, confirm bookings and handle exceptions, so guest care stays with the hotel.
Website £149/month excluding VAT where applicable
No card needed. Cancel any time.
Which hotel enquiries can it help with?
Booking enquiries
Collect the requested dates, party size and contact details. Label them as an enquiry for staff to check, with no invented availability, rate or booking confirmation.
Before arrival
Prepare guest-message drafts from your approved arrival information. Staff check the booking details and any special arrangements before sending.
During a stay
Point guests to approved information about breakfast, Wi-Fi support and how to reach reception. Urgent problems, accessibility needs and allergy questions go to staff.
After departure
Draft a reply to a genuine review for a person to check and publish. Keep private booking information out of the reply and refer complaints to the manager.
Reception handovers
Summarise the guest’s question and what still needs checking. The team gets the context without asking the guest to start the conversation again.
What stays with your hotel team?
Approved information and drafts
You choose the facts the assistant uses: facilities, published policies, contact routes and usual arrival information. You appoint the person who keeps them current.
Guest messages and review replies are drafts for staff review. An unanswered question becomes a handover, rather than a guess.
Decisions and commitments
Staff confirm availability, rates, reservations and late check-in. Refunds, compensation, cancellations, complaints and exceptions to policy stay with people.
No payment collection or card details in chat. Access codes, identity documents and health information stay out of the public assistant.
How do we make it fit your reception?
Start with the questions your team answers repeatedly. We turn the answers you approve into a small knowledge set, name a staff owner and agree a handover route.
Before launch, test a late arrival, a sold-out date and a question the assistant cannot answer. Your team checks that it makes no booking promise and hands over the unknown answer. Recheck the approved facts when your facilities or policies change.
You do not need to replace your booking system. We review any requested connection before agreeing the scope; availability synchronisation and message workflows are separate work, never assumed to be included.
See our hotel website service for presenting rooms and facilities, or discuss an admin workflow around your existing team.
One team for your website and its assistant
The Website plan is £149/month, excluding VAT where applicable. Custom design, managed hosting, changes, support and an AI chat assistant come together, with Buzzozo looking after the website for you.
The assistant includes a monthly usage allowance, with top-ups available. Guest-message workflows, review-drafting processes and booking-system connections are scoped separately. We agree the work and review responsibilities before setup.
Start with a 14-day free trial. No card needed. Cancel any time. See what the Website plan includes.
Questions about AI for hotels
What can AI do for a small hotel or B&B?
It can answer routine website questions from information you approve, collect booking enquiries and draft guest messages or review replies. Your staff check drafts and handle anything outside the approved information.
Will it confirm room availability or take bookings?
No. A booking enquiry is a request, not a confirmed reservation. Staff check your booking system, confirm the room, rate and terms, and reply to the guest. We scope any connection to your existing systems separately.
Can it deal with late arrivals and special requests?
It can collect an estimated arrival time and pass the request to reception. Staff decide whether late check-in is possible and send any private access instructions through your agreed secure channel. Accessibility requirements and allergy questions go directly to staff.
Can it write replies to hotel reviews?
It can prepare a reply for a member of staff to check and publish. It does not invent a guest experience, promise compensation or include private booking details. Complaints and refund decisions stay with your team.
Is this replacing our reception team?
No. The assistant handles approved routine information and prepares drafts. Reception keeps control of reservations, exceptions, complaints and guest care. If it cannot answer from approved facts, it offers a handover.
What does the Website plan include?
The Website plan is £149/month, excluding VAT where applicable, with custom design, managed hosting, changes, support and an AI chat assistant. A monthly assistant usage allowance applies; top-ups are available. Guest-message workflows and system connections are scoped separately. There is a 14-day free trial, no card needed. Cancel any time.
How do we start the free trial?
Tell Buzzozo about your hotel, your common guest questions and who will review replies. We agree the approved facts and handover route before setup. Start with a 14-day free trial, no card needed. Cancel any time.
Your hotel website, with AI that knows its limits.
Tell us which guest questions reach reception and who will review replies. Please leave out guest details and access codes. Call us on 020 3282 5353.