Questions UK small businesses ask about websites, AI chat and AI search
Short, plain answers to the questions we hear most from UK small business owners. Each answer stands on its own and links to the page with the detail. Where search engines and AI providers make the decision, we say so.
Websites
How much does a small business website cost in the UK?
It depends on what the site has to do and how you pay. A one-off build often leaves hosting, updates and changes as separate bills. Our Website plan is from £149 a month at the founding price for the first 100 businesses, kept for life, with hosting, SSL, daily backups and updates included. Website + CRM is from £599 a month.
Is a pay-monthly website a good idea?
It can be, if you check four things first: what the monthly price includes, how long the contract runs, who owns the domain and what happens if you leave. Our plans are monthly with no contract, you can cancel any time, and your domain stays registered in your name.
Pay monthly websites: what to check
Who owns my domain and website if I leave?
Your domain is registered in your name, so it stays yours whatever happens. If you want to own the website outright, we give you a fair one-off price based on what we built. You keep the website; our hosting, SSL, security, updates, support and management stop.
Plan terms and common questions
Can I see my website before I pay?
Yes. We build your website free and it goes live in days. You pay nothing for 14 days and no card is taken. On day 14 you choose a plan, or the site comes down and you owe nothing. The AI chat assistant is included during the trial.
How the free 14-day website works
Can you move my existing website and email?
Yes. On our hosting, migration is free: your site, database, email and DNS are moved for you with no downtime, and your business email stays on your own domain. Hosting includes a CDN, an SSL certificate, daily backups and 100% renewable energy.
What should a small business website include to win enquiries?
Clear service pages written in your customers' words, the areas you cover, your prices or how you quote, real work and reviews, and easy ways to get in touch: click-to-call, WhatsApp and a short enquiry form. It also needs to load quickly on a phone, because that is where many customers will find you.
Turn website visits into enquiries · Websites for small businesses
How much does it cost to look after an existing website?
If you already have a website and want it kept safe and up to date, our website care plans run from £49 to £149 a month. They cover updates, daily off-site backups, uptime monitoring, security scans and a monthly report in plain English, with no setup fee and no exit fee.
AI chat assistants
What is an AI chat assistant on a website?
It is a chat window on your website that answers visitors' questions from information set up about your business: services, prices, opening hours and the areas you cover. It works around the clock, and when someone wants a quote or a call back it takes their details and passes them to you.
Will customers know they are talking to an AI?
They should, and ours tells them. It says clearly that it is an AI assistant, and it offers your phone number, WhatsApp or a call back when someone would rather talk to a person. Being open about this builds trust and avoids misleading your customers.
What happens when the assistant does not know the answer?
A well set-up assistant says so instead of guessing. Ours answers from the information agreed for your business. When it does not know, or a person is needed, it says so and takes the customer's details. You see every conversation in your inbox or in BuzzozoHub, so you can follow up.
How much does an AI chat assistant cost?
Ours is included with the 14-day free trial website, so you can see it working on your own site before you pay anything. It runs on a monthly usage allowance that covers most small businesses, and top-ups are available if your site gets busy. Plans and prices are on our plans page.
Can I add an AI assistant to my existing website?
Usually, yes. It depends on how your current site is built, so tell us about it on a quick call and we will tell you how it would work. If your site is slow or hard to update, starting with a new website on the free trial, which includes the assistant, can be simpler.
Can website enquiries go straight into a CRM?
Yes. An assistant connected to your CRM keeps the enquiry details, the customer's questions and the next step together, so nothing sits forgotten in an inbox. We agree the fields with you, test the handover with sample enquiries before it goes live, and can add follow-up reminders around how your team works.
AI search
What is AI search?
AI search is when a search engine or AI assistant writes an answer instead of only listing links. Google's AI Overviews and AI Mode work this way, and so do the chat assistants many people now ask for recommendations. The answer often links to the pages it drew on, which is how a business website can be seen and visited.
How do I get my business mentioned in AI answers and Google's AI Overviews?
There is no switch to flip. Publish clear pages that answer the questions your customers ask, keep your name, address, phone number and services the same everywhere, make sure search engines can crawl and index the site, and earn genuine reviews. Nobody can guarantee a mention, but these steps make your business easier to understand.
How to help your business appear in AI answers
Do I need special files or schema to appear in Google's AI Overviews?
No. Google says "There are no additional requirements to appear in AI Overviews or AI Mode, nor other special optimizations necessary", and that there is no special schema.org structured data you need to add. A page has to be indexed and eligible to show in Google Search with a snippet.
Google: AI features and your website · AI search myths you can skip
What are AEO, GEO and LLM SEO?
They are newer names for helping a business show up in AI-written answers: answer engine optimisation, generative engine optimisation and SEO for large language models. The work is built on ordinary SEO: pages search engines can read, accurate business facts and content that answers real questions.
AEO services: a buyer's guide · AI search visibility
Should I block Google-Extended or other AI crawlers?
That is a choice about how your content is used, not a ranking decision. Google says "Google-Extended does not impact a site's inclusion in Google Search nor is it used as a ranking signal in Google Search." Blocking Googlebot itself is different: a page that is not indexed cannot appear in Search or its AI features.
Can anyone guarantee my business will appear in AI answers?
No. Search engines and AI providers decide what they show, and answers change by question, location and date. An honest provider improves your pages, then reports what was searched, when, and what appeared. Be careful with anyone who promises a top ranking or an AI citation.
Audit your business facts in AI answers
How long does SEO take to work?
Quick wins such as local visibility and technical fixes can show within weeks. Competitive rankings usually build over three to six months and grow from there. AI answers draw on the same foundations, so the work is the same: clear pages, accurate facts and a site search engines can read.
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