An AI voice agent built around your team.

A voice agent does three things in a loop. It listens and turns speech into text, decides what to say from the information and rules you have approved, then speaks the reply. At the end it logs the call, so your team can see who rang, what they wanted and what was agreed. It is only as good as the information it is given, so the setup work is mostly about your wording and your handover rules.

For most small businesses the quicker start is in writing: a written answer is easy for your team to check, and the visitor can read it back later. Our AI receptionist answers those enquiries day and night, says clearly that it is an AI and sends every lead to you. It comes switched on in the free 14-day trial. Read what an AI receptionist is for the longer explanation.

Comparing the options for answering calls? See our pages on a virtual receptionist and on call answering, or how our AI chat assistants work.

Example workflow, not a client case: a plumbing and heating firm wants every customer with a booked visit called the afternoon before. The voice agent rings each customer on the list, says it is an automated assistant calling for the firm, and confirms the day and the time window. If the customer wants to move the visit, it notes the preferred time and tells them the office will call back to confirm. If they want to talk about the job itself, it offers to pass them to the office.

Each call is logged with its outcome, so the office starts the next morning knowing who has confirmed and who needs a call back. The voice agent does not quote prices, diagnose a fault or promise an engineer.

These are service calls to customers who booked. The ICO’s guidance on telephone marketing sets stricter rules for automated marketing calls, which need the person’s specific consent.

• Choose one type of call to start with, such as reminders for booked visits, and approve the wording the agent can use.
• Agree the opening line, so every caller hears that they are speaking to an automated assistant.
• List the calls it must always hand to a person: complaints, urgent problems, anyone who sounds upset or may need extra support, and anyone who asks.
• Keep card details and payments off the call, and name the route your business already uses.
• Decide whether calls are recorded or transcribed, who can see the records and when they are removed. Our guide to AI and GDPR covers the basics.
• In finance, insurance or education, limit the agent to admin and enquiry support with human review. It never gives financial, legal or clinical advice.
• Name the person who receives every handover and checks the call log.

These are setup boundaries, not a promise that software makes your business compliant. You stay responsible for the calls made in your name and the decisions your team takes.

You get a website built around your business, Buzzozo cloud hosting, ongoing changes and support, and a website AI assistant with a monthly usage allowance. We set it up from the information you approve, and every enquiry it takes reaches you.

A custom small-business website from a UK agency typically costs £2,000–£7,000 for the design alone. Ongoing hosting, changes and support need their own scope. That range is a guide, not a quote for your project; VAT treatment was not stated in the published guide, read on 29 October 2026.

Website plan: £149/month. Start with a 14-day free trial, no card needed, cancel any time. See the Website plan for the full service, or read more about AI for your business and AI automation.

A voice agent that speaks on the phone is separate work. We agree what it does, how it connects to your CRM and calendar, and what it costs before building it. It does not replace the people who run your business.