AI for retail that answers while you serve.
AI for retail takes the questions shoppers ask before they visit or buy: opening hours, what you sell, delivery and click-and-collect. Buzzozo builds your shop website with an AI chat assistant that answers them day and night and passes refunds, returns and complaints to your team. Free 14-day trial, no card needed.
What can AI do for a shop?
The questions arrive while you are serving. Are you open on Sunday? Do you sell this in a size 10? Can I collect today? Do you deliver to my postcode? Each one is quick to answer, but not with a queue at the till and a delivery at the back door.
An AI chat assistant on your website answers these from the facts you approve, at any hour, in writing. Requests to put an item aside or order something in reach your team with the details already collected. Anything about a refund, a return, a faulty item or a complaint goes straight to a person, because those decisions belong to you, not to a chat window.
What does the assistant handle when the shop is busy?
| Website chats | Answered day and night, in writing, from the facts you approve: what you sell, prices, opening hours, location, parking, delivery and collection. |
|---|---|
| Stock questions | It answers from the range you give us, such as what you usually carry, sizes and brands. It does not see your till or stock system, so for a live check it takes the shopper's details and the item, and your team replies. |
| Reserve and order-in requests | It takes the shopper's name, the item, size or colour, and contact details. Your team confirms; it does not take payment or promise an item is held. |
| Opening hours | Answered from the hours you approve, including bank holidays and late openings. Keep them the same as your Google Business Profile, where Google lets you set special hours for holidays. Google: edit your Business Profile |
| Phone calls | Our assistant does not answer the phone or speak to callers. On Website + CRM, from £599 a month, a caller you miss can get a text back, where it fits. |
| Returns, refunds and faulty items | Always go to your team. The assistant shares your returns policy in your words, takes the details and passes the request on. It never decides what a shopper is owed. |
| Complaints | Always go to a person on your team, with the conversation attached so nobody has to ask twice. |
Why do refunds and returns always go to your team?
Because what a shopper is owed depends on how they bought, what is wrong with the item and when they tell you, and the law sets the minimum. GOV.UK publishes the rules UK sellers follow. These are the points we build around; read the guidance for your own shop, because this page is not legal advice and the assistant never gives it.
| Faulty items | GOV.UK says you must offer a full refund if an item is faulty, not as described or does not do what it is supposed to. GOV.UK: accepting returns and giving refunds |
|---|---|
| Online and phone orders | Customers who buy online, by mail or by phone can cancel within 14 days of receiving the item, then have another 14 days to send it back. You must refund within 14 days of getting the item back. |
| Information before an order | If you sell online, you must tell customers before they order how they can cancel and when they lose the right to cancel. GOV.UK: online and distance selling for businesses |
| Repairs and replacements | GOV.UK says you must repair or replace an item returned within 6 months unless you can prove it was not faulty when it was bought. Each case needs a person to look at the item. |
| What our assistant says | It does not decide whether a refund, repair or replacement is owed, and it does not give legal advice. It shares your returns policy, takes the details and sends the request to your team, who review it and reply. |
How does a shopper question work?
Illustrative chat: on a busy Saturday, a shopper asks on your website whether you are open on Sunday and whether you have a blue jumper from your window display in a medium. The assistant gives your Sunday hours, says a person will check the stock, and takes the shopper's name, phone number, the item and size. The request lands in your inbox.
The same shopper says a jacket they bought online last week has a broken zip. The assistant shares your returns policy, says your team will reply about the jacket and adds it to the request. On Monday morning your team checks the shelf, calls back about the jumper and decides how to put the jacket right.
Everything you get for £149 a month.
The Website plan is not just a website. It is the build, the hosting, the security, AI-search readiness and the looking-after, every month, for one price.
- Premium custom design, written and builtDesigned for your business and written for your customers. Not a template with your logo dropped in. Zero upfront fee: free for 14 days, then the monthly plan. Bigger or more complex sites are quoted.
- Fast green UK hostingCloud hosting on 100% renewable power, with a free CDN so pages load fast.
- SSL certificateThe padlock in the address bar, kept renewed for you.
- SecurityFirewall and malware protection, with monitoring around the clock.
- Daily backupsAutomatic, and restorable if anything ever goes wrong.
- Speed optimisationImages, code and caching tuned so your site stays fast.
- Regular updates and upgradesSoftware, plugins and security patches kept current.
- Small changes on requestNew prices, photos or opening hours? Website includes a set number of small changes; Website + CRM includes a larger change allowance; Custom has an allowance agreed per client. Anything beyond the allowance is quoted before work starts.
- On-page SEOTitles, descriptions, structure and schema set up so you appear in Google.
- AI-search-ready buildClear service pages, FAQs, schema and llms.txt, so ChatGPT, Gemini, AI Overviews, Perplexity and Copilot can read, understand and recommend you.
- Contact forms, click-to-call and WhatsAppEnquiries go straight to your inbox and phone from day one.
- AI chat assistant, includedAnswers visitors' questions 24/7 and captures enquiries, with a monthly usage allowance.
- Your domain in your nameRegistered to you, never held hostage.
- UK supportReal people by phone, WhatsApp and email.
Premium work, priced piece by piece.
A custom design, small changes when you need them, premium cloud hosting, a care team and an AI assistant. Bought separately, that is an agency bill before launch and a stack of monthly retainers after it. With us it is one plan, done for you, and the first 14 days cost nothing.
Your plan: £0 upfront, a custom website free for 14 days, no card needed. Then £149 a month, fixed. Cancel any time.
Where the figures come from: published UK web design and website maintenance price guides, and the price pages of premium hosting, certificate and chat providers, all read on 29 October 2026. We took the top of each typical range. Hosting, SSL and chat are priced in US dollars; we show them in pounds at the European Central Bank rate of 28 October 2026 and leave them out of the first-year total, which counts design plus 12 months of care. The guides do not say whether their figures include VAT, so we show them as published. Our prices exclude VAT where applicable. Market prices change, so check before you buy.
| What you need | What the market typically charges | Buzzozo Website plan |
|---|---|---|
| Custom website design | A premium UK agency custom design typically costs £2,000 to £7,000 for a small business site, paid before you launch | Included. Designed and written for your business, with £0 to pay upfront. |
| A year of small changes | Experienced developers typically charge over £150 an hour. One hour a month at £150 comes to £1,800 a year. | Included: a set number of small changes on request. Anything beyond is quoted first. |
| Premium managed cloud hosting | From about £52 to £75 a month on premium managed business plans, priced in US dollars before tax | Included. Buzzozo cloud hosting on 100% renewable power, with a free CDN, edge caching and daily backups. |
| Maintenance, security and support | Management and security retainers typically cost £150 to £400 a month for a business plan | Included. Daily malware scans, a web application firewall, regular updates, and real people to talk to. |
| SSL certificate | From about £83 a year for a paid one-year certificate, priced in US dollars | Included. A free wildcard SSL certificate on your site. |
| AI chat assistant on your site | About £226 a month on a premium chat plan, priced in US dollars, before AI usage charges | Included, with a monthly usage allowance. It answers visitors day and night and captures their enquiries. |
| Your first year | £11,800 for design and 12 months of care alone. Hosting, SSL, chat and changes come on top. | £1,788 in total: 12 months at £149, with every row above included. |
Which plan covers which part?
| AI chat assistant, with a monthly usage allowance | Website plan, £149 a month, fixed. Top-ups available. |
|---|---|
| BuzzozoHub CRM, missed-call text-back and review requests | Website + CRM, from £599 a month. |
| Online shop, payments and stock system links | Custom, tailored to how your shop sells. See online store design. |
| Live phone answering | Not offered. The assistant answers in writing on your website. |
The Website plan is £149 a month, fixed. It is monthly with no contract, so you can cancel any time, and our prices exclude VAT where applicable. See every inclusion on our pay monthly website plans page.
Questions from shop owners
Can the AI tell a shopper whether an item is in stock?
It answers from the product range you give us, such as what you usually carry, sizes and brands. It does not see your till or stock system, so for a live stock check it takes the shopper's details and the item, and your team replies.
Can it handle returns and refunds?
It shares your returns policy in your own words and passes every return, refund or faulty-item request to your team. It never decides whether a refund is owed and never gives legal advice. A person on your team reviews each one.
Does it answer the phone?
No. It answers shoppers on your website, in writing, at any hour. On the Website + CRM plan, from £599 a month, a caller you miss can get a text back, where it fits your shop.
Can it take orders or payments?
It can take a request to put an item aside or order something in, with the shopper's name, the item and contact details. Your team confirms it. It does not take payment. If you have an online shop, it can point shoppers to the product page.
Is the AI assistant included in the £149 a month plan?
Yes. The Website plan, £149 a month fixed, includes the AI chat assistant with a monthly usage allowance; top-ups are available. CRM, missed-call text-back and online shops sit in other plans.
Who decides what the assistant says?
You do. We set it up from the facts you approve, such as your range, prices, opening hours, delivery options and returns policy. When your range or hours change, we update what it knows.
Can I try it before paying?
Yes. We build your website with the AI assistant switched on for a free 14-day trial, no card needed. If you decide not to carry on, you pay nothing for the trial.
What is the next step?
See the assistant working on your own website before you decide. Start your free 14-day website trial, no card needed. Read how our AI chat assistant answers visitors, or how AI lead capture turns chats into enquiries your team can follow up. When a chat collects a shopper's details, the ICO says people have the right to be told how you use their data, so the chat links to your privacy notice. ICO: the right to be informed
Your shop website, with AI that knows its limits.
Tell us about your shop and how you want shopper requests to reach you. We'll reply within one business day, or call us now on 020 3282 5353.
- Day 0
- A short call or WhatsApp about your business.
- In days
- Your website goes live on our hosting.
- Day 14
- Pick a plan, or walk away owing nothing.
Related pages
Websites and AI for your shop
Online store design
A shop that sells online, with product pages, payments and delivery options.
AI chat assistant
How the assistant answers visitors and captures enquiries.
AI receptionist
Enquiries handled in writing, with missed-call text-back on Website + CRM.
Plans and prices
Website £149 a month, fixed. Website + CRM from £599 a month.
Related guides
More AI for your business