AI for insurance brokers that keeps your team in control.
AI for insurance brokers supports routine admin and website enquiries while your team looks after clients. Buzzozo sets up a chat assistant around the information you approve, collecting callback requests and explaining how to reach your brokerage. Policy questions and recommendations go to a person for human review. Free 14-day trial, no card needed.
No card needed. Cancel any time.
Where does AI fit in a brokerage?
A renewal callback, an opening-hours question and a new business enquiry can arrive while everyone is on a call. Your website assistant gives visitors a clear next step from information your team has approved. It records the broad request so a broker can follow up.
The assistant supports your people with admin and enquiries. It never offers financial or legal advice. It does not assess someone’s needs, recommend a policy, interpret cover or decide a claim. Those conversations go to your team for human review.
What should the assistant handle?
| Opening hours and appointments | Share approved hours, contact routes and how to request an appointment. |
|---|---|
| New enquiries | Collect a name, contact details and a broad reason for a callback. A broker reviews the request. |
| Renewal questions | Request a callback from your team. No renewal recommendation or promise of continued cover. |
| Claims and complaints | Point to your approved contact process and hand over to a person. No assessment, outcome or resolution is promised. |
| Policy changes | Direct the request to your team. The assistant cannot bind, amend or cancel cover. |
How does an enquiry reach a person?
Illustrative example: a business owner visits after closing time and asks whether a change to their work affects their policy. The assistant explains that a broker must review the question. It asks for callback details and a broad description, without interpreting the policy or saying the activity is covered.
Your team reviews the request and contacts the business owner through your normal process. The assistant makes no promise about when cover starts or whether an insurer will accept the change.
What do we check before launch?
We agree the routine questions, the approved answers and the contact routes with your team. You review sample conversations for a new enquiry, a renewal, a claim, a complaint and an urgent request. Unanswered questions must reach a person without the assistant guessing.
Keep sensitive details out of the public chat: no medical histories, payment details or full policy documents. Move detailed conversations to your approved secure process. We agree the privacy wording and handover before switching it on. No regulatory approval, compliance certification or connection to policy systems is claimed.
Everything you get for £149 a month.
The Website plan is not just a website. It is the build, the hosting, the security, AI-search readiness and the looking-after, every month, for one price.
- Premium custom design, written and builtDesigned for your business and written for your customers. Not a template with your logo dropped in. Zero upfront fee: free for 14 days, then the monthly plan. Bigger or more complex sites are quoted.
- Fast green UK hostingCloud hosting on 100% renewable power, with a free CDN so pages load fast.
- SSL certificateThe padlock in the address bar, kept renewed for you.
- SecurityFirewall and malware protection, with monitoring around the clock.
- Daily backupsAutomatic, and restorable if anything ever goes wrong.
- Speed optimisationImages, code and caching tuned so your site stays fast.
- Regular updates and upgradesSoftware, plugins and security patches kept current.
- Small changes on requestNew prices, photos or opening hours? Website includes a set number of small changes; Website + CRM includes a larger change allowance; Custom has an allowance agreed per client. Anything beyond the allowance is quoted before work starts.
- On-page SEOTitles, descriptions, structure and schema set up so you appear in Google.
- AI-search-ready buildClear service pages, FAQs, schema and llms.txt, so ChatGPT, Gemini, AI Overviews, Perplexity and Copilot can read, understand and recommend you.
- Contact forms, click-to-call and WhatsAppEnquiries go straight to your inbox and phone from day one.
- AI chat assistant, includedAnswers visitors' questions 24/7 and captures enquiries, with a monthly usage allowance.
- Your domain in your nameRegistered to you, never held hostage.
- UK supportReal people by phone, WhatsApp and email.
What is included in the Website plan?
Your premium, done-for-you website brings custom design, Buzzozo cloud hosting, changes, support and an AI chat assistant with a monthly usage allowance together. The Website plan is £149 a month, fixed. Prices exclude VAT where applicable.
Start your free 14-day trial, no card needed. Cancel any time. We agree the assistant’s scope before launch; specialist integrations are separately scoped. See Website plan details.
Questions from insurance brokers
Can the assistant recommend an insurance policy?
No. It does not recommend policies, compare suitability or give financial or legal advice. It collects the enquiry and passes it to your team for human review.
What can it answer on our website?
Your approved opening hours, contact routes, appointment process and general information about your brokerage. Anything outside that information goes to your team.
Can it confirm whether a claim is covered?
No. Coverage, exclusions, claims decisions and policy interpretation belong with a person. The assistant takes a callback request and points visitors to your approved claims contact route.
Does it replace our broker management system?
No. This is website enquiry support. It does not read policy records, bind cover, change a policy or connect to your systems unless a separate scope is agreed.
What information should visitors share?
Keep the chat to a name, contact details and a broad reason for the enquiry. Ask visitors not to enter medical information, payment details or full policy documents. Detailed discussions move to your approved secure process.
What does the Website plan cost?
The Website plan is £149 a month, fixed, with an AI chat assistant and a monthly usage allowance. Start with a free 14-day trial, no card needed. Cancel any time. Prices exclude VAT where applicable.
Who approves the answers?
Your team approves the information before launch and reviews the test conversations. We update the approved content when you tell us it has changed. A person handles advice, policy decisions and complaints.
Your brokerage website, with AI that knows its limits.
Tell us about your brokerage and how routine enquiries should reach your team. We'll reply within one business day, or call us now on 020 3282 5353.
- Day 0
- A short call or WhatsApp about your business.
- In days
- Your website goes live on our hosting.
- Day 14
- Pick a plan, or walk away owing nothing.
Explore website enquiry support
See our AI for your business overview, how an AI chat assistant works, and AI lead capture. Ready to see it on your website? Start your free 14-day trial, no card needed. Cancel any time.