AI for ecommerce that answers while you pack.
AI for ecommerce takes the questions online shoppers ask before and after they buy: sizes, delivery times, where an order is and how returns work. Buzzozo puts an AI chat assistant on your website that answers them day and night and passes refunds, returns and complaints to your team. Free 14-day trial, no card needed.
What can AI do for an online shop?
Online shoppers ask before they buy and again after. Does this run small? Is it machine washable? Will it arrive by Friday? Where is my order? Each one is quick to answer, but not while you are packing the day's parcels, and a shopper who waits too long for a reply often buys somewhere else.
An AI chat assistant on your website answers these from the product and delivery facts you approve, at any hour, in writing. Order questions reach your team with the order number and email already collected. Anything about a refund, a return, a cancellation, a faulty item or a complaint goes straight to a person, because those decisions belong to you, not to a chat window.
What does the assistant handle for an online shop?
| Website chats | Answered day and night, in writing, from the facts you approve: what you sell, prices, sizes, delivery options, dispatch times and how to return an item. |
|---|---|
| Product questions | Sizing, materials, care and what comes in the box, answered from the product facts you give us. When a shopper asks something those facts do not cover, it takes their details and your team replies. |
| Where is my order? | It does not see your order or courier system. It shares your usual dispatch and delivery times, takes the order number and email address, and passes the question to your team. |
| Product descriptions | AI can draft them; a person checks every size, material and claim before they go live. The assistant answers from the product facts you approve, so what it says matches your product pages. |
| Phone calls | Our assistant does not answer the phone or speak to callers. On Website + CRM, from £599 a month, a caller you miss can get a text back, where it fits. |
| Returns, refunds and cancellations | Always go to your team. The assistant shares your returns policy in your words, takes the details and passes the request on. It never decides what a shopper is owed. |
| Complaints | Always go to a person on your team, with the conversation attached so nobody has to ask twice. |
Why do refunds and returns always go to your team?
Because what a shopper is owed depends on how they bought, what is wrong with the item and when they tell you, and the law sets the minimum. GOV.UK publishes the rules UK sellers follow, and the ICO sets the rules for marketing emails. These are the points we build around; read the guidance for your own shop, because this page is not legal advice and the assistant never gives it.
| Faulty or not as described | GOV.UK says you must offer a full refund if an item is faulty, not as described or does not do what it is supposed to. GOV.UK: accepting returns and giving refunds |
|---|---|
| Cancelling an online order | Customers who buy online, by mail or by phone can cancel within 14 days of receiving the item, then have another 14 days to send it back. You must refund within 14 days of getting the item back. |
| Information before an order | If you sell online, you must give customers a description of the goods and tell them how they can cancel before they order. GOV.UK: online and distance selling for businesses |
| Repairs and replacements | GOV.UK says you must repair or replace an item returned within 6 months unless you can prove it was not faulty when it was bought. Each case needs a person to look at the item. |
| Marketing emails | The ICO says you must not send marketing emails or texts to individuals without specific consent, with a limited exception for your existing customers, who must be able to opt out each time. The assistant collects an email address to reply, not to market. ICO: electronic mail marketing |
| What our assistant says | It does not decide whether a refund, repair or replacement is owed, and it does not give legal advice. It shares your returns policy, takes the details and sends the request to your team, who review it and reply. |
Can AI write your product descriptions?
It can draft them quickly from a spec sheet, but the checking still belongs to a person. Someone should read every description before it goes live, because sizes, materials and claims are what a shopper relies on. GOV.UK says a customer is owed a full refund for an item that is not as described, so a wrong fabric or a wrong measurement costs you a return.
Our AI chat assistant answers from the product facts you approve, so it never invents a size or a feature. If you want the words written for you, copywriting is one of the services we quote for when you are ready to grow; see plans and prices.
How does a shopper question work?
Illustrative chat: late on a Sunday, a shopper on your website asks whether a linen shirt runs small and whether it will arrive by Friday. The assistant gives the size guide you approved and your usual dispatch and delivery times, and the shopper orders.
On Wednesday the same shopper asks where the parcel is and says a second shirt arrived with a torn seam. The assistant takes the order number and email address, shares your returns policy and passes both to your team. On Thursday morning your team checks the courier, replies with the tracking update and decides how to put the shirt right.
Everything you get for £149 a month.
The Website plan is not just a website. It is the build, the hosting, the security, AI-search readiness and the looking-after, every month, for one price.
- Premium custom design, written and builtDesigned for your business and written for your customers. Not a template with your logo dropped in. Zero upfront fee: free for 14 days, then the monthly plan. Bigger or more complex sites are quoted.
- Fast green UK hostingCloud hosting on 100% renewable power, with a free CDN so pages load fast.
- SSL certificateThe padlock in the address bar, kept renewed for you.
- SecurityFirewall and malware protection, with monitoring around the clock.
- Daily backupsAutomatic, and restorable if anything ever goes wrong.
- Speed optimisationImages, code and caching tuned so your site stays fast.
- Regular updates and upgradesSoftware, plugins and security patches kept current.
- Small changes on requestNew prices, photos or opening hours? Website includes a set number of small changes; Website + CRM includes a larger change allowance; Custom has an allowance agreed per client. Anything beyond the allowance is quoted before work starts.
- On-page SEOTitles, descriptions, structure and schema set up so you appear in Google.
- AI-search-ready buildClear service pages, FAQs, schema and llms.txt, so ChatGPT, Gemini, AI Overviews, Perplexity and Copilot can read, understand and recommend you.
- Contact forms, click-to-call and WhatsAppEnquiries go straight to your inbox and phone from day one.
- AI chat assistant, includedAnswers visitors' questions 24/7 and captures enquiries, with a monthly usage allowance.
- Your domain in your nameRegistered to you, never held hostage.
- UK supportReal people by phone, WhatsApp and email.
Premium work, priced piece by piece.
A custom design, small changes when you need them, premium cloud hosting, a care team and an AI assistant. Bought separately, that is an agency bill before launch and a stack of monthly retainers after it. With us it is one plan, done for you, and the first 14 days cost nothing.
Your plan: £0 upfront, a custom website free for 14 days, no card needed. Then £149 a month, fixed. Cancel any time.
Where the figures come from: published UK web design and website maintenance price guides, and the price pages of premium hosting, certificate and chat providers, all read on 29 October 2026. We took the top of each typical range. Hosting, SSL and chat are priced in US dollars; we show them in pounds at the European Central Bank rate of 28 October 2026 and leave them out of the first-year total, which counts design plus 12 months of care. The guides do not say whether their figures include VAT, so we show them as published. Our prices exclude VAT where applicable. Market prices change, so check before you buy.
| What you need | What the market typically charges | Buzzozo Website plan |
|---|---|---|
| Custom website design | A premium UK agency custom design typically costs £2,000 to £7,000 for a small business site, paid before you launch | Included. Designed and written for your business, with £0 to pay upfront. |
| A year of small changes | Experienced developers typically charge over £150 an hour. One hour a month at £150 comes to £1,800 a year. | Included: a set number of small changes on request. Anything beyond is quoted first. |
| Premium managed cloud hosting | From about £52 to £75 a month on premium managed business plans, priced in US dollars before tax | Included. Buzzozo cloud hosting on 100% renewable power, with a free CDN, edge caching and daily backups. |
| Maintenance, security and support | Management and security retainers typically cost £150 to £400 a month for a business plan | Included. Daily malware scans, a web application firewall, regular updates, and real people to talk to. |
| SSL certificate | From about £83 a year for a paid one-year certificate, priced in US dollars | Included. A free wildcard SSL certificate on your site. |
| AI chat assistant on your site | About £226 a month on a premium chat plan, priced in US dollars, before AI usage charges | Included, with a monthly usage allowance. It answers visitors day and night and captures their enquiries. |
| Your first year | £11,800 for design and 12 months of care alone. Hosting, SSL, chat and changes come on top. | £1,788 in total: 12 months at £149, with every row above included. |
Which plan covers which part?
| AI chat assistant, with a monthly usage allowance | Website plan, £149 a month, fixed. Top-ups available. |
|---|---|
| BuzzozoHub CRM, missed-call text-back and review requests | Website + CRM, from £599 a month. |
| Online store, checkout and payments | Quoted after a quick chat about your products. See online store design. |
| Copywriting, including product descriptions | Quoted when you are ready to grow. See plans and prices. |
| Live phone answering | Not offered. The assistant answers in writing on your website. |
The Website plan is £149 a month, fixed. It is monthly with no contract, so you can cancel any time, and our prices exclude VAT where applicable. See every inclusion on our pay monthly website plans page.
Questions from online shop owners
Can the AI tell a shopper where their order is?
It does not see your order or courier system. It shares your usual dispatch and delivery times, takes the order number and email address, and your team replies with the latest update.
Can it handle returns and refunds?
It shares your returns policy in your own words and passes every return, refund, cancellation or faulty-item request to your team. It never decides whether a refund is owed and never gives legal advice. A person on your team reviews each one.
Can AI write my product descriptions?
AI can draft them, but a person should check every size, material and claim before a description goes live, because a shopper can get a full refund for an item that is not as described. Our assistant answers from the product facts you approve.
Does it answer the phone?
No. It answers shoppers on your website, in writing, at any hour. On the Website + CRM plan, from £599 a month, a caller you miss can get a text back, where it fits your business.
Is the AI assistant included in the £149 a month plan?
Yes. The Website plan, £149 a month fixed, includes the AI chat assistant with a monthly usage allowance; top-ups are available. An online store is quoted after a quick chat, and CRM and missed-call text-back sit in Website + CRM.
Who decides what the assistant says?
You do. We set it up from the facts you approve, such as your products, sizes, prices, delivery options and returns policy. When your range or delivery times change, we update what it knows.
Can I try it before paying?
Yes. We build your website with the AI assistant switched on for a free 14-day trial, no card needed. The trial covers a business website; an online store is priced separately.
What is the next step?
See the assistant working on your own website before you decide. Start your free 14-day website trial, no card needed. Read how our AI chat assistant answers visitors, how AI lead capture turns chats into enquiries your team can follow up, or what ecommerce means for a small business. When a chat collects a shopper's details, the ICO says people have the right to be told how you use their data, so the chat links to your privacy notice. ICO: the right to be informed
Your online shop, with AI that knows its limits.
Tell us what you sell online and how you want shopper questions to reach you. We'll reply within one business day, or call us now on 020 3282 5353.
- Day 0
- A short call or WhatsApp about your business.
- In days
- Your website goes live on our hosting.
- Day 14
- Pick a plan, or walk away owing nothing.
Related pages
Websites and AI for your online shop
Online store design
A store that sells online, with product pages, payments and delivery options.
AI for retail
Website chat for shops with a counter, opening hours and click-and-collect.
AI chat assistant
How the assistant answers visitors and captures enquiries.
Plans and prices
Website £149 a month, fixed. Website + CRM from £599 a month.